Terms of Service

These Terms of Service ("Terms") set out the rights and obligations between you ("Seller" or "you") and the sellX platform ("sellX," "Platform," or "we") when you register for or use sell1x.com or any related service. By creating an account or continuing to use the Platform, you confirm that you have read, understood, and agree to be legally bound by these Terms. If you do not agree, you may not use the Platform.

1. About sellX and the Platform

sellX (sell1x.com) is a cloud-based SaaS platform operating in Egypt that enables individual sellers and small businesses to create online storefronts, manage products and orders, and engage with their customers.

sellX is a software provider, not a marketplace intermediary.

sellX operates exclusively as a software tool provider. sellX is not a party to any commercial transaction between a seller and their buyers, and is not acting as an agent, guarantor, or intermediary for any product or service offered by sellers. Contracts for the sale of goods or services are formed directly between the seller and the buyer.

sellX does not process payments between sellers and buyers, does not hold funds on behalf of any party, and does not provide shipping or fulfillment services. These responsibilities rest entirely with the seller.

2. Eligibility and Registration

• Age: You must be at least 18 years old to use the Platform.
• Business registration: If you register on behalf of a company or legal entity, you confirm you have full authority to bind that entity to these Terms.
• Account credentials: You are responsible for maintaining the confidentiality of your password and account credentials. All activity conducted through your account is deemed to be your activity, whether performed by you or by a third party who obtained access with your consent or through your negligence.
• One account per seller: You may only maintain one seller account unless we expressly agree otherwise in writing.
• Identity and license verification: We reserve the right to request documentation verifying your identity or business entity at any time — including national ID, commercial registration, tax card, and any licenses, registrations, or certifications issued by the competent Egyptian authorities for regulated categories. You agree to provide the requested documentation within 14 days of our request. Failure to respond within that period is grounds for suspending your account or the affected listings pending verification.

3. Seller Responsibilities

As a seller on the Platform, you bear full and independent responsibility for the following:

• Catalog and accuracy: All product listings, descriptions, pricing, images, and availability information you publish. This information must be accurate, complete, and not misleading at all times.
• Legality of goods: Ensuring that all goods and services you offer through the Platform comply with Egyptian law and applicable regulations. You may not use the Platform to sell counterfeit goods, prohibited items, or anything that violates applicable law.
• Order fulfillment and delivery: Delivering orders to your customers. sellX does not handle shipping, delivery, returns, or logistics on your behalf.
• Payment collection (cash on delivery): The Platform primarily supports cash-on-delivery (COD) orders. sellX does not process any payment, hold any funds, or guarantee any transaction amount. Collecting payment from buyers is your sole responsibility as the seller. sellX bears no liability for cancelled orders, uncollected payments, or payment disputes between seller and buyer.
• Customer communications and disputes: Responding to your customers' questions, complaints, return requests, and support needs promptly and professionally. sellX is not a party to any seller-buyer dispute.
• Consumer protection compliance: Complying with Egyptian Consumer Protection Law No. 181 of 2018 and its amendments in all transactions with buyers.
• Regulated and licensed goods: Certain categories of goods and services are lawful in Egypt only if the seller holds a license or registration from the competent authority. These categories include, without limitation:
  • Pharmaceuticals, medicines, and dietary supplements making health claims (Egyptian Drug Authority).
  • Medical devices, including masks marketed as medical-grade, glucose meters, and blood-pressure monitors (Egyptian Drug Authority).
  • Cosmetics containing active pharmaceutical ingredients or claiming therapeutic or skin-bleaching effects (Egyptian Drug Authority).
  • Optical lenses, contact lenses, and prescription eyewear.
  • Veterinary medicines and animal vaccines.
  • Infant formula and specialized medical nutrition (National Food Safety Authority).
  • Packaged foods, beverages, and consumer products subject to registration (National Food Safety Authority).
  • Firearms and ammunition where lawful (Ministry of Interior).
  • Alcohol where lawful.
  • Tobacco and nicotine products, including e-cigarettes and vaping devices.
  • Financial and investment services, foreign-exchange and digital-asset services, lending, insurance, and "buy-now-pay-later" (Financial Regulatory Authority or Central Bank of Egypt).
  • Legal, medical, dental, psychological, and veterinary services requiring professional-syndicate registration.
  • Real-estate brokerage services.
  • Tourism services and Hajj/Umrah programs (Ministry of Tourism).
  • Educational services awarding certificates or degrees (Ministry of Education).
  • Telecommunications equipment, signal jammers, and drones (National Telecom Regulatory Authority).
  If you wish to list any item or service in these categories, you represent and warrant that: (a) you hold all valid licenses, registrations, and approvals required under Egyptian law; (b) your listing displays any details mandated by the competent authority, such as a registration number or license mark where the law requires it; (c) you will provide us with copies of your licenses within 14 days of our request. We reserve the right — without this constituting a breach by us — to delist any product or service we suspect falls within these categories pending verification of documentation.
• Tax obligations: You are solely responsible for declaring and paying all revenue arising from your sales in accordance with Egyptian tax law.
• Content and intellectual property: Ensuring that all content you upload (product images, descriptions, store banners) does not infringe third-party intellectual property rights and does not contain illegal, offensive, or misleading material.

4. Your Obligations Regarding Buyer Data

The Platform provides you with access to buyers' personal data (name, phone number, delivery address) for the purpose of order fulfillment. As a seller, you agree to:

• Use buyer data solely for order fulfillment and related after-sales service.
• Not sell, transfer, or share buyer data with any third party for marketing or any other purpose without explicit consent from the buyer.
• Comply with Egyptian Personal Data Protection Law No. 151 of 2020 and its executive regulations in all your handling of buyer data.
• Inform buyers about how their data will be used when collecting any marketing consent.
• Acknowledge that sellX processes and stores this data as a data processor on your behalf. You, as the seller, remain the data controller and bear the legal responsibility for compliance.

5. Acceptable Use and Prohibited Activities

5.1 Prohibited goods and content

The Platform may not be used to offer, sell, or promote any of the following goods, services, or content, regardless of any license:

• Narcotic and psychotropic substances, their precursors, drug paraphernalia, and recreational cannabis or CBD products, in accordance with the Egyptian Anti-Narcotics Law No. 182 of 1960.
• Pornographic, obscene, or sexually explicit images, video, written content, or services, and anything that violates public decency or family values under Articles 178 and 178bis of the Penal Code and Cybercrime Law No. 175 of 2018.
• Sex toys, adult novelties, and intimate paraphernalia.
• Content that constitutes contempt of religion or insult to religious rites under Article 98(f) of the Penal Code.
• Content that incites hatred, violence, or discrimination, and any extremism, terrorism, or propaganda material under Counter-Terrorism Law No. 94 of 2015.
• Counterfeit currency, forged official documents, identity cards, passports, and government seals.
• Stolen goods.
• Counterfeit and IP-infringing goods, pirated software, unauthorized activation keys, stolen or duplicated online accounts, and pirated media.
• Hacking tools, spyware, and unauthorized surveillance or interception equipment, under Law No. 175 of 2018.
• Personal data of third parties in any form (phone lists, scanned ID cards, leaked databases).
• Gambling, games of chance, lottery tickets, and betting tools and services.
• Antiquities and items of historical or archaeological value without the required permits, under the Antiquities Protection Law No. 117 of 1983.
• Endangered wildlife, ivory, rare animal hides, CITES-listed species, and taxidermy without permits.
• Explosives, ammunition, fireworks (except where licensed), and military or police equipment.
• Occult, witchcraft, fortune-telling, and amulets claiming supernatural effect.
• Human remains, organs, blood, and bodily fluids.
• Goods or services that violate international sanctions or embargoes binding on Egypt, or that facilitate money laundering under Law No. 80 of 2002.
• Any other product, service, or content prohibited from sale or distribution under any applicable Egyptian law, regulation, or decision of a competent authority.

5.2 Prohibited conduct

You also agree not to use the Platform for any of the following, including but not limited to:

• Any purpose that violates Egyptian law or applicable regulations.
• Publishing misleading, false, defamatory, or abusive content.
• Attempting to gain unauthorized access to other user accounts, databases, or Platform infrastructure.
• Using automated tools to scrape or extract data from the Platform without prior written permission.
• Uploading content that contains malware, viruses, or code designed to harm the Platform or its users.
• Impersonating any person or entity or misrepresenting your identity.
• Circumventing any plan limits, quotas, or billing controls on the Platform.
• Using the Platform in a way that disrupts service quality for other users or harms sellX's reputation.
• Sending unsolicited marketing messages (spam) to any buyer or third party.
• Submitting knowingly false or malicious reports against other sellers via the public reporting form, or using the report channel to probe internal enforcement decisions or harm a competitor.

5.3 Reporting abuse and takedowns

If you encounter any content, product, or store on the Platform that violates these Terms, infringes your rights, or presents a legal or public-safety risk, you can report it via the public reporting form at sell1x.com/en/report or by emailing [email protected]. Reporters receive a case-ID reference, and their identity is kept confidential — we do not disclose it to the reported seller. For privacy and process reasons we do not share investigation outcomes with reporters.

We aim to respond to clear violations within 48 business hours. In cases of serious safety risk, regulatory violations, or court orders, we reserve the right to take immediate action — including hiding a listing or suspending a store — without prior notice to the seller, and to notify the seller afterwards where legally permitted.

We apply a progressive enforcement approach for repeat infringers (warning, then temporary suspension, then permanent termination), and we maintain an internal audit log of actions taken.

We reserve the right to suspend or terminate your account immediately for any violation of these prohibitions, with or without prior notice depending on the severity of the breach.

6. Account Suspension and Termination

6.1 Suspension with notice

We will provide advance notice before suspending your account for:

• Late payment of subscription fees.
• Minor, correctable violations of these Terms.
• Extended unexplained inactivity that creates risks for stored buyer data.

6.2 Immediate suspension without notice

We may suspend or terminate your account immediately without prior notice if:

• We detect fraud, deception, forgery, or criminal conduct.
• Your account or Platform use presents a legal, security, or reputational risk.
• You commit a clear and serious violation of these Terms or any applicable Egyptian law.
• We receive a court order or government directive requiring the suspension.

6.3 Appealing a suspension

If you believe your account was suspended in error, you may contact us at [email protected] within 14 days of suspension. We will review your appeal and respond within a reasonable timeframe.

6.4 Voluntary account closure

You may close your account at any time by contacting us. Upon closure, you may request an export of your store data within 30 days of the closure date. After this window, we do not guarantee data retrieval.

6.5 Cooperation with authorities

sellX may disclose seller identity, contact details, store records, transaction data, and published content to competent Egyptian authorities — including the Egyptian Drug Authority, the National Food Safety Authority, the National Telecom Regulatory Authority, the Financial Regulatory Authority, the Consumer Protection Agency, law-enforcement agencies, the Public Prosecution, and the courts — pursuant to a lawful written request, a court order, or any applicable legal obligation. We may also retain such data beyond ordinary retention periods where needed for ongoing investigations. We will notify the seller of such disclosures where legally permitted.

7. Plans, Billing, and Cancellation

7.1 Subscription plans

sellX offers subscription plans with different product listing and monthly order quotas. Plan details, pricing (in Egyptian Pounds, EGP), and included features are described on our Pricing page. Pricing is subject to change with at least 30 days' advance notice.

7.2 Refund policy

Subscription fees are non-refundable once a billing cycle has commenced, given the nature of immediate-access software services. In the event of a documented, material service failure attributable to our negligence, partial refund requests may be considered at our discretion. Refund rights under Egyptian Consumer Protection Law apply where mandated by applicable law.

7.3 Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of your current billing cycle, and you retain access to the Platform until that date. No partial refunds are issued for the unused remainder of a current billing period.

8. Managed Service

sellX offers an optional "Managed Service" where a team of operators assists sellers with store setup, product listing, and catalog management. This service is governed by supplementary service terms communicated at the time of enrollment, covering applicable fees, action quotas, and service level targets.

• The Managed Service is an add-on and does not relieve you of any responsibility under these Terms.
• sellX makes no warranty regarding your store's commercial outcomes or sales performance.
• Where any Managed Service term conflicts with these Terms, the Managed Service terms govern within their specific scope only.

9. Intellectual Property

9.1 Platform ownership

The Platform, its brand, logos, design, functionality, and source code are the intellectual property of the sellX team and are protected by applicable intellectual property law in Egypt and internationally. Nothing in these Terms grants you any right to our trademarks, design system, or any part of the Platform's software infrastructure.

9.2 Seller content

You retain ownership of all content you upload to the Platform (product images, descriptions, store logos, etc.). By uploading content, you grant sellX a limited, non-exclusive, revocable license to display, copy, and store that content solely to the extent necessary to operate the Platform and deliver the service to you and your buyers. We do not use your content for external marketing purposes without your consent.

9.3 Feedback

Any suggestions, feedback, or ideas you submit to us regarding the Platform become the property of sellX, and we may use them without any obligation to compensate or attribute you.

10. Service Availability and Beta Features

sellX operates on a best-effort basis and strives for high availability, but we do not guarantee uninterrupted, error-free service. We reserve the right to:

• Modify, add, or remove Platform features at any time.
• Perform scheduled or emergency maintenance that may temporarily affect availability, with advance notice provided for scheduled maintenance where feasible.
• Discontinue the service with at least 30 days' advance notice in the case of a planned full shutdown.

Beta features and evolving service

Some Platform features are labeled "beta" or "in development." These features are provided as-is without any warranties and may change or be discontinued at any time without notice. Do not rely on beta features for critical business operations without accounting for the possibility of change.

11. Third-Party Services and Links

The Platform may integrate with third-party services (such as email delivery, error monitoring, and cloud storage). While we select our technical partners carefully, we are not responsible for any interruption, failure, or security breach that occurs within those third-party services.

Any links in the Platform to external websites are provided for reference only and do not constitute an endorsement or warranty of those sites or their content.

12. Communications and Future Notifications

You agree to receive necessary transactional emails (account verification, password resets, order notifications, security alerts). These messages are an essential part of the service and cannot be fully opted out of during an active subscription.

In the future, sellX may introduce additional communication channels via WhatsApp or SMS. We will not activate these channels without your explicit, separate consent, and a clear opt-out mechanism will always be available.

13. Indemnification

You agree to indemnify, defend, and hold harmless sellX and its directors, employees, and agents from and against all claims, losses, liabilities, and costs (including reasonable legal fees) arising from:

• The products or services you offer to buyers.
• Content you publish or upload to the Platform.
• Your violation of these Terms or any applicable Egyptian law or regulation.
• Your infringement of any intellectual property or privacy right of any third party.
• Any dispute with a buyer arising from your commercial conduct.
• Administrative fines, regulatory penalties, and enforcement actions by any competent Egyptian authority, including without limitation the Egyptian Drug Authority, the National Food Safety Authority, the National Telecom Regulatory Authority, the Financial Regulatory Authority, the Consumer Protection Agency, and the Public Prosecution.
• Costs of complying with court orders and government data requests arising from your conduct, content, or the goods you offer.

sellX will promptly notify you of any such claim and cooperate with you in good faith in defending it.

14. Disclaimers and Limitation of Liability

General disclaimer

THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

Specifically, sellX is not responsible for:

• The quality, accuracy of description, or fitness for purpose of any product sold by sellers.
• Regulatory compliance of any seller product or service, including any required licenses, registrations, approvals, age restrictions, labeling, or import permits under Egyptian law.
• Verification of any license number, registration, or certification displayed in a seller's listings.
• Any dispute between a seller and a buyer, including non-delivery, damaged delivery, or payment disputes.
• Any loss arising from reliance on data or analytics displayed on the Platform.
• Any service disruption caused by events outside our reasonable control (see Force Majeure).

Limitation of liability

To the maximum extent permitted by applicable Egyptian law, sellX shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of revenue, data, or business opportunity.

Our total aggregate liability to you for any claim arising from or related to the Platform — regardless of the legal basis of the claim — shall not exceed the total fees you have actually paid to sellX during the three months immediately preceding the incident giving rise to the claim.

15. Force Majeure

sellX is not liable for any delay or failure to perform its obligations where such delay or failure results from causes beyond our reasonable control, including but not limited to: natural disasters, government actions, internet outages, cloud provider failures, fires, or general strikes.

16. Governing Law and Dispute Resolution

These Terms are governed by and interpreted in accordance with the laws of the Arab Republic of Egypt, including the Civil Code, the Commerce Law, and all applicable Egyptian legislation.

In the event of any dispute, both parties commit to first seeking an amicable resolution within 30 days of written notice to the other party. If an amicable resolution cannot be reached, the competent courts of Cairo, Egypt shall have exclusive jurisdiction.

Both parties may alternatively choose to resolve disputes through commercial arbitration in accordance with Egyptian Arbitration Law No. 27 of 1994, provided they agree in writing to do so.

17. Language Precedence

These Terms are issued in both Arabic and English. In the event of any conflict or ambiguity in interpretation between the two versions, and within the scope of legal proceedings governed by Egyptian law, the Arabic version shall prevail and shall constitute the authoritative legal reference.

18. General Provisions

• Severability: If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
• Waiver: sellX's failure to enforce any provision of these Terms in a specific instance does not constitute a waiver of the right to enforce that provision in any future instance.
• Entire agreement: These Terms, together with any supplementary terms (such as Managed Service terms), constitute the entire agreement between the parties and supersede any prior agreements relating to their subject matter.
• No assignment: You may not assign these Terms or any of your rights under them to any third party without our prior written consent.
• Survival: The following provisions survive termination of these Terms for any reason: Intellectual Property, Indemnification, Limitation of Liability, Governing Law, and Dispute Resolution.

19. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and by sending notice to your registered email address at least 30 days before the new effective date. If you do not agree to the updated Terms, you may cancel your subscription before the new effective date. Your continued use of the Platform after that date constitutes acceptance of the updated Terms.

20. Contact

For questions or concerns about these Terms:
Email: [email protected]